Geza Gabor Petrucsik's CV

Certifications

Amazon Connect DeveloperTata Consulting Services, UK - April 2022 - Present

• Developing a new Amazon Connect Centre for a Financial Services Company with services used but not limited to Amazon Connect, Lambda, DynamoDB, Lex, CodePipeline, BitBucket, CloudWatch, QuickSight
• Tasks were includes but not limited to creating Contact flows for Customer to Agents as well as Self-Service facilities, Routing Profiles, Queues, Assigning Phone numbers etc.Tasks were includes but not limited to creating Contact flows for Customer to Agents as well as Self-Service facilities, Routing Profiles, Queues, Assigning Phone numbers etc.
• Supporting and make improvement on an Amazon Connect Contact Centre delivered for a Bank by a 3rd party company
• Supporting the Junior Team Members
• Delivering LLD-s, and other relevant documentations

Mentor and Student OPTIMA-IT, UK - March 2021 - Present

• Report to the AWS certificated Champion instructor, mentoring six students within a class of 30, alongside three mentors.
• Assist students with LAB activities, resolving any hardware and software issues, with physical and virtual machines.
• Coordinate with broader teams and professionals to develop key relationships for a competent and capable network, accruing additional expertise and insight during tenure.
• Utilise a variety of hardware and software to meet educational objectives, such as Hyper-V, Qwicklabs, Google Cloud, Azure and Ali Cloud
• Participate and collaborate alongside students and professionals in seminars to share knowledge and understanding.

Food and Beverage Director Manning`s Hotels, UK – Jun 2021 - Present

• Report to the Operations Director, assisting to coordinate general business operations, acting deputy in Director’s absence to ensure operational excellence.
• Manage a team of 23, coaching and mentoring the team to develop skills and commit to professional growth.
• Oversaw the reopening of the restaurant and bar to the public following an 18-month closure in the wake of Covid-19, ensuring the safety and well-being of staff and customers were maintained throughout.
• Review all Food & Beverage IT requirements, assessing resources available, reallocating printers and POS systems.
• Champion the introduction of customer booking systems, overseeing the implementation into the business.
• Program all back-end functions of the POS system, ensuring its continued efficiency and effectiveness for operation, meeting business and staff needs.
• Planning, creating and developing SOPs and menus with chefs and onsite staff, briefing the broader team on any changes, upcoming plans, proposals and additional information.
• Develop key relationships with stakeholders, external suppliers, licensing authorities and sales representatives to build a network to benefit business operation.
• Utilise interpersonal skills to work closely with public, managing and resolving complaints proactively and positively.

Interim Restaurants ManagerCarbis Bay Estate, UK - July 2020 – June 2021

• Reported to the Hotel Director, improving the restaurants IT functions and capabilities to help meet business objectives.
• Managed a team of 15, coaching and mentoring through development to strengthen business capability.
• Reviewed Food & Beverage IT requirements and current resources, installing reallocating printers and POS systems.
• Implemented a customer booking system across multiple sites, providing all training and guidance.
• Developed ongoing menus and SOPs with chefs and staff to meet business objectives and optimise customer experience.
• Utilised interpersonal skills while working with the public, addressing complaints efficiently and effectively.

General Manager Boardwalk Marbella, Spain – April 2017 – December 2019

• Reported to the Business Owners, ensuring operational excellence, customer experience, business objectives and budget management were met as per the business strategy.
• Oversaw general management, including the sales strategy, budget management, HR compliance and IT functionality.
• Managed a team of 34, coaching and guiding the professional development and overseeing scheduling, training, holiday allocation and addressing sick leave or absences.
• Established and restructured the service standards, SOPs and SLAs to facilitate operational improvements and growth
• Planned and presented business plans, implementing to deliver on key business targets and encourage growth.
• Reported changes and updates, ROIs, KPIs and additional data to influence future business strategies and policies.
• Managed administration and backend operation of the restaurant, including budgets, stock control and record keeping to safeguard general operation of the business.
• Maintained key relationships with suppliers and local communities to further extend business reach and network to facilitate beneficial business deals.
• Addressed any customer complaints where necessary, proactively and positively resolving any issues to protect business branding and reputation.

Work experience from before!

F&B/Duty Manager Eliott O`Calaghan, Gibraltar - September 2016 – April 2017

Operations Manager Crowne Plaza Solihull, UK - February 2015 - September 2016

F&B Services Manager Crowne Plaza London the City, UK - June 2013 – February 2015

Assistant Manager Voltaire Bar, UK - December 2012 – June 2013

Bar Supervisor Vista @ The Trafalgar, UK - September 2011 – December 2012

Owner and COO Konig Pizza, Hungary - September 2010 – August 2011