Geza Petrucsik
Amazon Connect Architect · AWS Solutions Architect Professional
Professional Summary
Qualified AWS Solutions Architect Professional with ongoing experience in the IT sector and a highly experienced Director within the Customer Service industry. Championing business and IT initiatives to improve and refine end-user services, achieve exceptional customer experiences and drive business growth. Strategic thinker combining technical knowledge, process improvements and strong stakeholder relationships. Proven track record managing large teams across multiple locations and delivering complex cloud solutions within tight timeframes.
Career Highlights
- Successfully migrated a legacy contact centre to Amazon Connect for a Telco provider — handling 400+ agents and thousands of calls.
- Designed, developed and delivered a full Amazon Connect solution for a Financial Services company — 300+ agents within timeframe.
- Passed AWS Cloud Practitioner, Solutions Architect Associate and Professional on the first attempt.
- Built a fully serverless Amazon Connect call centre and personal portfolio site using only AWS serverless services.
- Mentoring students through AWS certification programmes, helping them start their cloud journey.
- Led the team to win Best Restaurant in Marbella 2018 and 2019 — 10% annual profit growth through restructuring and new business development.
Certifications & Accreditations
2024
AWS Certified AI Practitioner
Amazon Web Services
2022
AWS Solutions Architect Professional
Optima IT — Feb 17, 2022
2021
AWS Solutions Architect Associate
Optima IT — May 21, 2021
2021
AWS Cloud Practitioner
Optima IT — Apr 30, 2021
2022
Azure Cloud Fundamentals
Milton Keynes College
2020
EQF Level 5 — Leadership & Management
Shaw Academy
Also holds: Amazon Connect Ambassador · Generative AI Essential · AWS Technical Partner · AWS Sales Accredited
Key Skills
Amazon Connect
Lambda · DynamoDB · S3
API Gateway · Lex
CloudFront · Route53 · ACM
CloudWatch · Grafana
CI/CD · CodePipeline
Kafka · Bitbucket
JavaScript · Python
HLD / LLD Documentation
Stakeholder Management
Team Leadership
Programme Management
Experience
Amazon Connect Architect
Tata Consulting Services, UK
April 2022 – Present
- Designed and delivered a full Amazon Connect migration for a Telco provider — 400+ agents, handling thousands of daily calls.
- Developed a new Amazon Connect centre for a Financial Services company using Connect, Lambda, DynamoDB, Lex, CodePipeline, BitBucket, CloudWatch and QuickSight.
- Built contact flows for customer-to-agent routing and self-service, routing profiles, queues and phone number assignment.
- Supported and improved an existing Connect deployment delivered by a third party for a bank.
- Reviewed and optimised services for both cost and performance.
- Liaised with stakeholders to ensure delivery of best-in-class solutions.
- Delivered HLDs, LLDs and Visio flow documentation.
- Mentored junior team members and engaged AWS Premium Support as needed.
Mentor & Solution Architect
Self-Employment
March 2021 – Present
- Architecting AWS services across personal projects: S3-hosted website, API Gateway, DynamoDB, Lambda, Route53, CI/CD with CodeCommit, CodePipeline, CodeBuild and CodeStar.
- Deployed a fully working Amazon Connect call centre using JavaScript, Lambda, S3, DynamoDB, API Gateway and Route53.
- Mentoring six students within a class of 30 for the AWS Academy alongside three other mentors.
- Assisting students with lab activities across Qwicklabs and QA Labs.
Food & Beverage Director
Mannings Hotel Ltd, UK
June 2021 – April 2022
- Managed a team of 27, overseeing the full post-Covid reopening of the restaurant and bar.
- Reviewed F&B IT requirements, implemented customer booking systems and programmed POS back-end functions.
- Developed SOPs and menus with chefs and onsite staff.
Interim Restaurants Manager
Carbis Bay Estate, UK
July 2020 – June 2021
- Managed a team of 15, improving restaurant IT functions and implementing booking systems across multiple sites.
General Manager
The Boardwalk Marbella Restaurant, Spain
April 2017 – December 2019
- Led a team of 34 — secured Best Restaurant in Marbella 2018 and 2019.
- Achieved 10% annual profit growth through restructuring, menu and supplier reviews and new business development.
- Oversaw sales strategy, budget management, HR compliance and IT functionality.
Deputy Manager
Eliot O'Callaghan Hotel, Gibraltar
Sep 2016 – Apr 2017
Operations Manager
Crowne Plaza, Solihull
Feb 2015 – Sep 2016
Food & Beverage Manager
Crowne Plaza, London
Jun 2013 – Feb 2015
Assistant Manager
Crowne Plaza, London
Dec 2012 – Jun 2013
Bar Supervisor
Vista @ The Trafalgar Hilton, London
Sep 2011 – Dec 2012
Owner & COO
Konig Pizza, Hungary
Sep 2010 – Aug 2011
Education
Level 3 Basketball Coaching
Basketball England
2023
Sport Management
Eszterhazy Karoly College, Hungary
2010
Languages
Fluent in English and Hungarian · Improving in Spanish and German
Interests
- Former professional basketball player — currently coaching young players aged 6–16.
- Building and experimenting with AWS services on my personal site: petrucsik.co.uk